FAQs

1. How long does shipping take for Bilo Collection orders?
Shipping times vary depending on your location. Generally, it takes between 7-14 business days because we ship products worldwide from different warehouse locations. Please refer to our Shipping policy page for more details.

2. What countries do you ship to?
We offer worldwide shipping. We ship to almost all countries around the globe.

3. Can I track my order?
Yes, absolutely! Once your order is shipped, we will provide you with a tracking number. You can use this number to track your package's progress on this page.

4. What is your return policy?
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please refer to our Refund policy page for more details.

5. Do you offer exchanges?
Yes, we do! If you need to exchange an item for a different size or color, please reach out to our customer support team, and they will assist you with the exchange process.

6. How can I contact your customer support team?
You can contact our customer support team by sending an email to info@bilocollection.com or by chatting with us using the chat box on the right bottom corner on our website. We strive to respond to all inquiries within 24 hours.

7. Are the products in Bilo Collection safe for babies and kids?
Yes, safety is our top priority. We ensure that all our products meet rigorous safety standards and are made from high-quality materials that are safe for babies and kids.

8. What payment methods do you accept?
We accept major credit cards, such as Visa, MasterCard, American Express, and Discover. We also accept payment through PayPal, Shop Pay and Union Pay for added convenience.

9. How can I stay updated with the latest promotions and new arrivals from Bilo Collection?
You can stay updated by subscribing to our newsletter. Simply enter your email address in the subscription box on our website, and you will receive exclusive offers, discounts, and news about our latest arrivals. In addition, you can also follow us on social media platforms to stay updated.

10. Are your products ethically sourced?
Yes, we are committed to ethical sourcing practices. We work closely with our suppliers to ensure fair labor practices and environmentally friendly manufacturing processes.

11. Do you offer a warranty on your products?
We stand behind the quality of our products. Most of our items come with a manufacturer's warranty. Please check the product description or contact our customer support team for specific warranty information.

12. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that if your order has already been shipped, it cannot be canceled.

13. Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. If you are interested in purchasing a large quantity of items, please reach out to our customer support team, and they will assist you with the pricing and ordering process.

14. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. We will make every effort to update your shipping information, provided your order has not been shipped yet.